Accessibility Statement
Healix RCM is committed to ensuring our website and digital services are accessible to all users, including people with disabilities. We strive to meet WCAG 2.1 Level AA standards across our entire digital presence.
Our Commitment to Accessibility
Healix RCM believes that every person — regardless of ability — deserves equal access to information about healthcare billing, revenue cycle management, and the services that directly affect their practice and their patients. Accessibility is not an afterthought for us; it is a core part of how we build and maintain our digital presence.
We have designed this website with accessibility in mind from the ground up, following the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as published by the World Wide Web Consortium (W3C). We also aim to meet the requirements of Section 508 of the Rehabilitation Act and Title III of the Americans with Disabilities Act (ADA) as applied to websites and digital services.
Accessibility is an ongoing effort. We conduct regular audits, respond to user feedback, and continuously improve our digital experience to remove barriers and enhance usability for all visitors — including those using screen readers, keyboard navigation, voice input, and other assistive technologies.
Standards We Follow
WCAG 2.1 Four Principles
Our accessibility efforts are organized around the four core principles of the Web Content Accessibility Guidelines — Perceivable, Operable, Understandable, and Robust (POUR).
Perceivable
Information and user interface components must be presentable to users in ways they can perceive.
- All non-text content (images, icons, charts) has descriptive alternative text
- Captions and transcripts are provided for all audio and video content
- Content can be presented in different ways without losing information or structure
- Color is never the sole means of conveying information
- Minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text
- Text can be resized up to 200% without loss of content or functionality
Operable
User interface components and navigation must be operable by all users.
- All functionality is accessible via keyboard navigation
- No content causes seizures or physical reactions (no flashing faster than 3 Hz)
- Users have enough time to read and use all content
- Skip navigation links allow keyboard users to bypass repetitive content
- Focus indicators are clearly visible on all interactive elements
- Page titles and heading hierarchy help users understand page structure
Understandable
Information and the operation of the user interface must be understandable.
- Language of each page is identified in the HTML markup
- Navigation is consistent across all pages of the website
- Form fields have clear, descriptive labels and error messages
- Input errors are identified and described to the user in text
- Medical and technical terminology includes definitions where needed
- Predictable page behavior — pages do not change context unexpectedly
Robust
Content must be robust enough to be interpreted by a wide variety of user agents and assistive technologies.
- HTML is valid, well-structured, and follows semantic markup standards
- ARIA roles, states, and properties are used correctly throughout
- Compatible with current major screen readers including NVDA, JAWS, and VoiceOver
- Compatible with major browsers including Chrome, Firefox, Safari, and Edge
- Interactive components communicate name, role, and value to assistive technologies
- Status messages are programmatically determined without requiring focus
Technical Details
Technical Approach & Standards
Web Content Accessibility Guidelines version 2.1, Level AA — the internationally recognized benchmark for accessible web content.
Federal Rehabilitation Act standards requiring federal agencies and their vendors to make electronic and information technology accessible.
Americans with Disabilities Act requirements for public accommodations, now applied broadly to commercial websites and digital services.
How We Build Accessibly
Compatibility
Assistive Technology Support
Our website has been tested with the following assistive technologies and browsers. For the best experience, use the latest version of your preferred browser.
| Assistive Technology | Platform | Support Level |
|---|---|---|
| NVDA (NonVisual Desktop Access) | Windows | Supported |
| JAWS (Job Access With Speech) | Windows | Supported |
| VoiceOver | macOS / iOS | Supported |
| TalkBack | Android | Supported |
| Dragon NaturallySpeaking | Windows | Supported |
| ZoomText / Magnifier | Windows | Supported |
| High Contrast Mode | Windows / macOS | Supported |
| Switch Access / Voice Control | iOS / Android | Supported |
Browser Compatibility: This website is tested and supported on the latest two versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. Internet Explorer is not supported. For the most accessible experience, we recommend keeping your browser and assistive technology updated to their latest versions.
Transparency
Known Limitations
We are transparent about areas where our accessibility falls short of our goals. Below are known limitations we are actively working to resolve.
Third-Party Embedded Content
Some embedded third-party widgets (e.g., scheduling tools, maps) may not fully conform to WCAG 2.1 AA. We actively work with vendors to improve accessibility or provide accessible alternatives.
Legacy PDF Documents
Older PDF documents in our resource library may not be fully accessible. We are systematically updating these documents with tagged, accessible versions. Contact us to request an accessible format.
Complex Data Tables
Some billing and coding reference tables contain complex multi-level headers. We are progressively enhancing these with improved ARIA markup to improve screen reader navigation.
Video Content Without Captions
Some older video testimonials and case study presentations may lack synchronized captions. We are adding captions to all video content and prioritizing new productions.
We're Here to Help
Accessibility Accommodations
If you have difficulty accessing any content or functionality on our website, we are here to provide assistance and accommodations.
Request Alternative Format
Any content on this website — including service guides, billing code references, and case studies — can be provided in an alternative accessible format upon request.
Phone Assistance
Our team is available by phone to verbally walk you through any part of our website or to assist you with contacting us about our services.
Email Support
Send us an email describing your accessibility need and we will respond within 2 business days with an appropriate accommodation or alternative.
Feedback & Complaints
If you believe we have failed to meet our accessibility obligations, please contact us. We take all feedback seriously and aim to resolve issues within 5 business days.
Contact Us
Report an Accessibility Issue
We welcome feedback on accessibility barriers you encounter. Your input helps us improve the experience for everyone.
How to Reach Us
Houston, TX 77024
When You Contact Us, Please Include:
- 1The URL of the page where you experienced the barrier
- 2A description of the accessibility issue or barrier
- 3The assistive technology and browser you are using
- 4Your preferred method of contact for follow-up
- 5Any screenshot or recording (optional but helpful)
Continuous Improvement
Our Ongoing Accessibility Efforts
Regular Audits
We conduct automated and manual accessibility audits at least quarterly using industry-standard tools including axe, WAVE, and Lighthouse.
User Testing
We engage users with disabilities in periodic usability testing to uncover real-world barriers that automated tools may miss.
Developer Training
Our development team receives ongoing training on accessible coding practices, ARIA patterns, and WCAG success criteria.
Design Reviews
All new design components are reviewed for accessibility before development — including color contrast, focus states, and touch targets.
Third-Party Oversight
We include accessibility requirements in vendor contracts and monitor third-party components for compliance with our standards.
Annual Statement Review
This accessibility statement is reviewed and updated annually to reflect our current conformance status and remediation progress.
Formal Complaints
If you are not satisfied with our response to an accessibility complaint, you have the right to contact the U.S. Department of Justice or the U.S. Department of Health and Human Services Office for Civil Rights to file a formal complaint under the Americans with Disabilities Act or Section 504 of the Rehabilitation Act.
We encourage you to contact us first. Our goal is to resolve accessibility barriers quickly and effectively, and we take every report seriously as an opportunity to improve our digital services for all users.
Have Questions or Need Assistance?
Our team is ready to help ensure you can access all of our services and information. Reach out to us directly — we respond within 2 business days.